• Refunds have not been received (website purchase)
• The refund process is too long (website purchase)
• Haven't received a refund form (website purchase)
• The process of returning the refund voucher is too long (website purchase)
• The refund voucher value does not match the refund value (website purchase)
• Haven't received a Refund Voucher Number (website purchase)
• The refund voucher number given is wrong (website purchase)
• Refund voucher cannot be used (website purchase)
• Refunds have not been received (travel agent purchases)
• The refund process is too long (travel agent purchases)
• Travel Agent doesn't want to help with the refund process